Returns & Exchanges Policy

Last Updated: 2026/01/31

Company Name: Zhijiang Shifan Trade Co., Ltd.
Legal Representative: Zhou Shasha
Mobile Phone Number: +86 19212436749
Date of Establishment: January 5, 2026
Address: Room 1105-13-0532, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majiadian Street, Zhijiang City
Unified Social Credit Code: 9: 1420583MAK5M1828F

At Caventrj, part of Zhijiang Shifan Trading Co., Ltd., we are dedicated to ensuring that our customers have a satisfying shopping experience. We understand that sometimes returns or exchanges are necessary, and we strive to make this process as seamless as possible. Below is our comprehensive policy regarding returns and exchanges.

🔄 Return Policy

• Eligibility: Products can be returned within 14 days of receipt if they are unused, in their original condition, and in the original packaging. Please ensure all tags and labels are intact.

• Process: To initiate a return, contact our customer support at +86 19212436749 or email us at service@caventrj.com with your order details and reason for return. Our team will provide you with instructions on how to proceed.

• Shipping Costs: Customers are responsible for return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping service to ensure your return reaches us safely.

• Refunds: Once we receive and inspect the returned item, refunds will be processed within 7 business days back to your original payment method. You will receive a confirmation email once your refund has been issued.

🔁 Exchange Policy

• Eligibility: Exchanges follow the same eligibility criteria as returns. Items must be unused and in original condition and packaging.

• Process: To exchange an item, please contact us with your order information and details about the item you wish to exchange. If the desired replacement item is unavailable, we will offer alternatives or proceed with a refund.

• Shipping Costs: Caventrj covers the shipping cost for sending out the exchanged item if the original product was incorrect or defective.

🚫 Non-Returnable Items

Certain items may be non-returnable due to hygiene reasons or custom orders. These will be clearly indicated on the product page.

📦 Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with photos and details. We will prioritize resolving the issue by providing a replacement or refund.

⏰ Customer Support Availability

Our customer service is available Monday through Friday, 9 AM to 6 PM, to assist you with any questions or concerns regarding your returns and exchanges.

📝 Policy Updates

Caventrj reserves the right to update this Return and Exchange Policy as needed to reflect changes in procedures or business practices. Please review this policy periodically to stay informed.

Thank you for choosing Caventrj. Our goal is to ensure your satisfaction with every purchase, and we are here to assist you throughout your shopping journey.