Frequently Asked Questions (FAQ)

Last Updated: 2026/01/31

Company Name: Zhijiang Shifan Trade Co., Ltd.
Legal Representative: Zhou Shasha
Mobile Phone Number: +86 19212436749
Date of Establishment: January 5, 2026
Address: Room 1105-13-0532, E-commerce Industrial Park, Building 1, No. 28-1, Donghu Avenue, Majiadian Street, Zhijiang City
Unified Social Credit Code: 9: 1420583MAK5M1828F

Welcome to Caventrj's FAQ section! Here, we address some of the most common questions to help enhance your shopping experience with us. If you need further assistance, feel free to contact our customer service team.

🛒 Orders and Shipping

• How do I place an order?
  Simply browse our store, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and choose a payment method.

• What are the shipping costs?
  We offer free shipping on all orders within the contiguous 48 states of the USA. Additional charges apply for shipments to Alaska, Hawaii, U.S. Protectorates, APO/FPO addresses, and P.O. Boxes.

• How long will it take to receive my order?
  Orders are processed within 1-2 business days and typically delivered within 12-15 days.

🔄 Returns and Exchanges

• What is your return policy?
  You may return items within 14 days of receipt if they are in original condition and packaging. For more details, please refer to our Return and Exchange Policy.

• How do I initiate a return or exchange?
  Contact our customer support at +86 19212436749 or email us at service@caventrj.com with your order details, and we’ll guide you through the process.

💳 Payments

• What payment methods do you accept?
  We accept Visa, MasterCard, American Express, Klarna, and PayPal. All transactions are secured to ensure your safety and privacy.

• When will I be charged for my order?
  Your credit card or PayPal account will be charged at the time of purchase.

🔍 Product Information

• Where can I find product specifications?
  Detailed product specifications can be found on each product page under the description section.

• Are the colors of the products accurate?
  We strive to display product colors as accurately as possible, but variations in monitor settings may cause slight differences.

📞 Customer Support

• What are your customer service hours?
  Our support team is available Monday through Friday, 9 AM to 6 PM, excluding weekends and public holidays.

• How can I contact customer service?
  You can reach us by phone at +86 19212436749 or via email at service@caventrj.com.

🌍 Miscellaneous

• Do you ship internationally?
  Currently, we only ship within the United States. We hope to expand our services internationally in the future.

If your question wasn't answered here, please feel free to contact us. Thank you for choosing Caventrj! We are committed to providing you with excellent service and a seamless shopping experience.